Frequently asked questions
Straight answers about consent, setup, accounts, and what SpyNex will not do.
Is SpyNex a spyware product?
No. SpyNex is transparent, consent-based device management and remote assistance. Hidden camera, covert microphone, and secret screen capture are not supported.
Can I monitor a device secretly?
No. Pairing, OS permissions, and live-session approvals are designed so the device user can see what is happening.
Who can I legally manage?
Only devices you own or are authorized to manage (for example your child’s phone under applicable law, or a company device with policy). Follow local regulations and our Acceptable Use policy.
How do remote sessions work?
You request camera, mic, or screen help from the dashboard. The phone shows an Approve prompt and a visible indicator for the entire session.
How do I create an account?
Use Register on this site. If you see “registration is not enabled,” public signup is temporarily closed — contact support or wait for launch approval.
How do I delete my account?
Sign in → Settings → Danger zone, or follow /legal/delete-account for the full process.
Which phones are supported?
Android and iOS phones/tablets. Exact capabilities differ by OS — see the Devices page.
Where do I get the mobile app?
See Download for store status and beta/APK channels. Point production builds at https://api.spynextra.com.
Still stuck? Contact us or report abuse.